Adopting Enhanced Telephony increases your patient access

As the leading provider of enhanced telephony to the health sector Network Europe Group is constantly concerned with the way the NHS evolves and changes. We have evolved as a company and want to broaden the products we offer while still improving our service even further. We are pleased to announce that as part of the Daisy Group, Surgery Line and Dental Line will be improved further to cater for a developing NHS.

In March 2011 we welcomed the results published by the Department of Health in the GP Patient Survey. While we were delighted to hear that GP service satisfaction continued to be very high, we were still extremely concerned that patients say the problem of access via the telephone still remains. To meet current requirements we would conclude that this problem must be addressed to conform to overall high standards, and as part of the Daisy Group, Surgery Line and Dental Line are committed to making this change.

How have we done this so far?

* Patient Survey findings revealed that surgeries using Surgery Line find it twice as easy to get through to the surgery on the phone.

* Patients at surgeries using enhanced telephony find it 3 times as easy to get test results on the phone
* More than 9 out of 10 patients at surgeries using enhanced telephony get test results easily on the phone, compared with 1 in 3 nationally

We listen to your concerns

We are aware that there has been a level of misconception for many years surrounding the use of various number ranges in Primary Care telephony.

We do understand that there are some concerns and we want to do everything we can to help and to make you aware of the true cost of adopting Enhanced Telephony.

Daisy (owner of Network Europe Group) is fully satisfied that GP surgeries and Dental Practices who contract for Surgery Line and Dental Line services are compliant with the Department of Health Regulations, and with associated guidance on the Regulations from the BMA

Our team are purposely trained to deal with the most complex of enquiries. We know circumstances are different and we value the feedback from our clients and our clients’ patients. We aim to ensure all your telephony needs are met while providing the best service for your patients.

We would like to offer our existing clients and any surgery or practice considering moving to Surgery or Dental line as much information as we can.

Please contact our Account Management team on 0844 4 773 956 and we will be pleased to answer any question that you may have.

We will send you a pack of information on request that outlines the benefits of Enhanced Telephony along with the reassurance from us about different number ranges

Please email: am@networkeuropegroup.com