CTI with EMIS

Imagine the reaction from your patients when every time they call you greet them by their name.

This is now possible using the latest CTI, or Computer Telephony Integration technology available to you through NEG and Surgery Line.

As your phone rings, the administration software reads the incoming telephone number and uses this to identify the patient’s/clients record. Your staff can then see who is calling as well as key information about the caller, such as treatment plans, outstanding and failed appointment history and notes about previous conversations. So now your reception staff can greet your patients by name and know exactly how to deal with them – all before they speak.

A single mouse click can load a patient record into the appointment book and you’re ready to work. The time saved on call handling is obvious, as is the increased patient satisfaction that comes from a personal greeting and an instant service.

However, the real benefit is the facility of your staff being able to talk to your Patients as if they know them personally. This is technology to make your patients feel important and highly valued as they call to book or move an appointment.